How fast will my order be shipped?

Orders are normally shipped within 2 business days.  A business day is considered Monday through Friday, except holidays.

For next day orders received before 1:00pm PST, you can expect them the following day.  Next day orders placed on a Friday after 1:00pm PST will arrive the following Tuesday. 

 

What method of shipping will be used?

We ship using USPS or UPS for deliveries within the US.  We use DHL for international shipments.  We do not offer Saturday or Sunday deliveries through our website, but contact us by phone or email if you would like to arrange that at (855) 865-2727 or sales@27milesmalibu.com.

 

Do you ship to a P. O. Box address?

We do not ship to PO Boxes or APO addresses.

  

What are your Shipping Charges?

FREE Standard Ground Shipping for all USA orders.  
Expedited 2-Day:  $50
Expedited overnight:  $75

27 Miles Malibu ships from Los Angeles, California. Standard shipping days are 3-5 days for the West Coast and 5-10 for the East Coast.

 

International Shipping: 

We use DHL economy delivery service for our internation orders.  Normal transit time is 6-12 business days (Business days are Monday through Friday). The brand is NOT responsible to pay for duties and taxes, or other charges when shipping international orders.

Order value $250 and above:  FREE SHIPPING
Order value below $250:  Shipping cost $20

 

Return and Exchange Policy

We strive to provide you with the best possible shopping experience.  If for any reason you are not satisfied with your purchase, we offer a hassle-free return and exchange policy. Please read the following guidelines to understand our process:

  1. Returns and Exchanges Eligibility:
  • We accept returns and exchanges of unworn, unwashed, damaged, or incorrect items within 14 days of the original delivery date.
  • Items must be returned with 27 Miles Malibu tags attached.
    1. Return & Exchange Process:
    • Visit our online return portal that can be found in the website footer or here and submit your return request.
    1. Return Fee:
    • For all domestic online returns, a return shipping cost and restocking fee of USD $12.75 will be deducted from the refund amount.
    • Returns due to damaged or incorrect items are exempt from the return fee.
    • Returns made for store credit or exchange do not incur the $12.75 return fee.
      1. Final Sale Merchandise:
      • Items marked as final sale, including gift cards, gift with purchase cannot be returned or exchanged unless the product is damaged or incorrect.  In such a case, please contact us sales@27milesmalibu.com within 14 days.  We will operate under the same return policy guidelines as full price items.
        1. Damaged or Incorrect Items:
        • In case of receiving damaged or incorrect items, please contact our customer service within 14 days of the delivery date for assistance.  Damaged or incorrect items will not be accepted after 14 days of the original delivery date.
        • You are responsible for the product until it reaches our facility.
          1. Third-Party Retailers:
          • Items purchased from third-party retailers or specialty stores must be returned to the store of purchase.  We do not accept returns or exchanges for items bought from our third-party partners online or in stores.
            1. International Returns:
            • Customers with shipping addresses outside the United States are responsible for arranging the return shipment.  Please contact customer service at sales@27milesmalibu.com to obtain a Return Authorization before sending the merchandise back.
            • Please return the shipment to
            27 Miles Malibu
            10929 Chandler Blvd
            North Hollywood, CA91601
            USA
            Tel:  + 1.855.865.2727
            -
            • Orders returned due to the customer's refusal to pay associated duties and taxes will be subject to an additional restocking fee of $35.
            • The outbound international shipping fee is non-refundable.
            • International orders are not eligible for exchange.  Exceptions are approved on a case-by-case basis.
              1. Exchange Policy:
              • We offer exchanges at no cost for up to two exchange orders.
              • If you exchange an item from your second exchange order and subsequently decide to exchange it again for a third time, a $12.75 return fee will be charged for the return of the third shipment and any subsequent exchanges.
                1. Refunds:
                • Refunds will be processed once we receive your return at our warehouse.
                • It may take up to three weeks for your return to be fully processed.
                • If you are returning for a refund, you will receive an email confirmation once your refund has been issued.
                • If you are returning for an exchange, we will promptly send the requested item to you.

                  Customer Service:
                  If you have any questions or concerns regarding our shipping and returns policy, please do not hesitate to contact our customer service team sales@27miles.com

                    Thank you for shopping with 27 Miles Malibu!