Shipping & Returns

 

How fast will my order be shipped?

Once orders are received, allow 2-3 business days for credits to be approved and processed. A business day is considered Monday through Friday, except holidays. All approved orders will be shipped out within the 2-3 business day period. For next day orders received before 1:00 pm PST, you can expect them the following day. Next day orders placed on a Friday after 1:oo pm PST will arrive the following Tuesday. 

What method of shipping will be used?

Inside the continental U.S. we ship using United States Postal Service or FedEx. We use United States Postal Service or FedEx for most international shipments and United States Postal Service to Canada and APO addresses. We do not offer Saturday or Sunday deliveries through our website, but contact us by phone or email if you would like to arrange that at (855) 865-2727 or customerservice@27milesmalibu.com.

Do you ship to a P. O. Box address?

We do not ship to PO Boxes.

Do you ship to Hawaii or Alaska?

We do ship to Hawaii and Alaska. Orders to these regions will have additional shipping cost.

What are your Shipping Charges?

FREE Standard Ground Shipping. Continental U.S. orders only. Hawaii and Alaska are excluded. Some oversized, bulky or heavy items may require an additional shipping & handling charge and are excluded from free shipping. Shipping charges are determined by the zip code and the quantity of items ordered.

Estimated shipping costs - Continental U.S.
Standard (3-9 Business Days*): Free Shipping
3-Day: $19.95 - $49.95
2-Day: $24.95 - $59.95
Overnight: $44.95 - $79.95

27 Miles Malibu ships from California. Standard shipping days are 3-5 days for the West Coast and 5-10 for the East Coast.

International Shipping: Currently we do not ship Internationally.

Returns & Exchanges - 10 Day Guarantee

If you are not satisfied with your purchase, return the item in its original condition within 10 days of receiving the merchandise for a full refund. Returns and exchanges are accepted on items that have not been worn, altered or washed, and with all tags attached.

How do I return an item?

Please contact us at returns@27milesmalibu.com before returning any merchandise to receive a Return Merchandise Authorization (RMA) number. Pack your merchandise in the original shipping box. Please write the RMA # in the upper right-hand corner of the packing slip, along with the return reason. Insure your package for the full value or the merchandise and return it to us using the delivery service of your choice. For speed and security, we recommend UPS or FedEx. Shipping cost for all returns will be taken care of on the buyers end.

Once we receive the returned package, we will go ahead and inspect the condition of the item and process your return / issue your credit if approved. Please allow 5-10 business days for your credit to appear back in your account.

Where do I send my return?

27 Miles Malibu
Attn: (YOUR RMA #)
13012 Saticoy St. Unit #1

North Hollywood, CA 91605

How do I exchange an item?

Please call Customer Service at 1-855-865-2727 or email at returns@27milesmalibu.com to arrange for an exchange. Once we receive your item for exchange, we will send your new order at no additional shipping cost. You will receive an e-mail containing the shipment tracking number when your new order is shipped.

When will my credit appear on my account?

Once we receive your package, we will refund your credit card or Store Credit within 5-10 business days.