Shipping & Returns

 

How fast will my order be shipped?

Once orders are received, allow 2-3 business days for credits to be approved and processed. A business day is considered Monday through Friday, except holidays. All approved orders will be shipped out within the 2-3 business day period. For next day orders received before 1:00 pm PST, you can expect them the following day. Next day orders placed on a Friday after 1:oo pm PST will arrive the following Tuesday. 

What method of shipping will be used?

Inside the continental U.S. we ship using UPS. We use United States Postal Service or FedEx for most international shipments and United States Postal Service to Canada and APO addresses. We do not offer Saturday or Sunday deliveries through our website, but contact us by phone or email if you would like to arrange that at (855) 865-2727 or customerservice@27milesmalibu.com.

Do you ship to a P. O. Box address?

We do not ship to PO Boxes.

Do you ship to Hawaii or Alaska?

We do ship to Hawaii and Alaska. Orders to these regions will have additional shipping cost.

What are your Shipping Charges?

FREE Standard Ground Shipping. Continental U.S. orders only. Hawaii and Alaska are excluded. Some oversized, bulky or heavy items may require an additional shipping & handling charge and are excluded from free shipping. Shipping charges are determined by the zip code and the quantity of items ordered.

Estimated shipping costs - Continental U.S.
Standard (3-9 Business Days*): Free Shipping
3-Day: $19.95 - $49.95
2-Day: $24.95 - $59.95
Overnight: $44.95 - $79.95

27 Miles Malibu ships from California. Standard shipping days are 3-5 days for the West Coast and 5-10 for the East Coast.

International Shipping: We ship via United States Postal Service for International orders, your delivery could take up to 21 days.

Returns - 7 Day Guarantee

If you are not satisfied with your purchase, you can return the item in its original condition within 7 days of receiving the merchandise for a full refund to your original form of payment. 

Store Credit - 10 Day Guarantee

We offer store credit in the form of an e-gift card which will be sent to the email used to complete your purchase. You can process this request for up to 10 days after delivery if you are unsatisfied with your purchase.

 

Exchanges - 15 Day Guarantee

Too big? Need to go down a size? We offer one-time exchanges for your purchase for up to 15 days after your item has been delivered. Price adjustments will be made if the item you are exchanging is less or more expensive than the original purchase.

Returns and exchanges are accepted on items that have not been worn, altered or washed, and with all tags attached.

How do I return an item?

We’re sorry you didn’t love your 27 Miles Product, to return any merchandise, simply click [here] and enter your order number and email. Once you have received your packing slip, assemble your return package with the unwanted merchandise in its original shipping box. We do not currently offer shipping labels for returns or exchanges.

Once we receive the returned package, we will inspect the condition of the item and process your return / issue your credit if approved. Please allow 5-10 business days for your credit to appear back in your account.


Where do I send my return?

27 Miles Malibu
Attn: (YOUR RMA #)
13012 Saticoy St. Unit #1

North Hollywood, CA 91605

How do I exchange an item?

If you enjoy our merchandise but it didn't work out this time around, we do offer one time exchanges free of charge within 15 days; just click [here].

Once we receive your item for exchange, we will send your new order at no additional shipping cost. 

When will my credit appear on my account?

Once we receive your package, we will refund your credit card or Store Credit within 5-10 business days.