Terms & Conditions

Protecting your online order information at 27 Miles Malibu is very important to us. In our shopping checkout process, we use Secure Socket Layering (SSL), the industry-standard encryption technology that ensures the safety and security of your online order. When the letters "http" in the URL address change to "https," the "s" indicates you are in a secure area employing SSL. 

Making a credit card purchase is just as safe on our web site as it is by telephone. But if you prefer to order merchandise from the website by phone, our Customer Service Team is available at (310) 837- 2727 Monday through Friday, 9:00 a.m. to 5:00 p.m. (PST).

Privacy Policy

At 27 Miles Malibu, we are committed to providing you the finest products along with excellent service. In order to accomplish this, we gather, use and share certain personal information. Our online privacy policy describes what we gather, with whom we share it, and how you may direct us not to share certain information with certain parties. Because the security of your personal information is very important to us, we restrict access to your nonpublic personal information to those employees who need to know that information to provide products or services to you. We also maintain physical, electronic and procedural safeguards that comply with federal regulations to protect your nonpublic personal information.

Information Collection

Whenever you shop with 27 Miles Malibu (online, or by phone) we obtain from you the information we need to complete your transaction. This may include your name, address, telephone number, e-mail address, and credit card number. We also retain details of your specific product purchases and transactions with us. If you register with us online, we may ask for additional information, such as your age, interests or product preferences. To improve our web site, we may collect non-personal information about how users navigate through the site.

Use and disclosure of information

We use the information we collect to process your purchase transactions, to send you marketing and promotional materials by mail or e-mail, and to help us improve our store and online product assortments and services for you. We may provide information we collect to third party service providers that help us bring you our products and services, for example, a company that distributes our email promotions. 

Mobile Terms of Service

Last updated: March 29, 2023

The 27 Miles Malibu mobile message service (the "Service") is operated by 27 Miles Malibu (“27 Miles Malibu”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to 27 Miles Malibu’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of 27 Miles Malibu through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with 27 Miles Malibu. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18559192740 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other 27 Miles Malibu mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +1.310.837.2727 or email sales@27milesmalibu.com

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Opt Out Procedures

If you prefer that we not disclose non-public personal information about you to nonaffiliated third parties, you may opt out of those disclosures, that is, you may direct us not to make those disclosures. If you wish to opt out of disclosures to nonaffiliated parties, you may do so writing to M10, Inc dba 27 Miles Malibu, 7306 Coldwater Cyn Ave Ste 7, North Hollywood, CA 91605.

Your California Privacy Rights

Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal customer information we share with third parties or corporate affiliates for those third parties or corporate affiliates' direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the following address: M10, Inc dba 27 Miles Malibu, 7306 Coldwater Cyn Ave Ste 7, North Hollywood, CA 91605.  Please allow 30 days for a response.

Children's Privacy

The Children's Online Privacy Protection Act imposes certain requirements on web sites directed at children under 13 that collect information on those children, and on web sites that knowingly collect information on children under 13. The 27 Miles Malibu website is not directed at children under 13, and does not knowingly collect any personal information from children under 13. 

Online account registration

Registering with 27 Miles Malibu will make your online shopping faster and easier. We can store your shipping addresses and billing information so that you don't have to enter them each time you shop. Your registered information will be securely stored with us, and you can add, delete, or change your registered information at any time using your password.

We may send promotional e-mails to you only if you have asked to receive them. Each time you receive an e-mail from us, you will be given the opportunity to "opt-out" or stop receiving them.

Terms of Use

By using our web site, you agree to these Terms of Use. We may change or update these terms so please check this page regularly.

Copyright

All content of our web site (including text, graphics, logos, button icons, images, and software) is the property of M10, Inc. or our suppliers and is protected by United States and international copyright laws. You may electronically copy and print hard copies of pages from this web site solely for personal, non-commercial purposes related to placing an order or shopping with the 27 Miles Malibu website. Any other use of our web site, including reproduction and internet links, is strictly prohibited without our prior written permission.

Trademarks

The trademarks, logos, service marks and trade names of M10, Inc. and our affiliates may not be used without our written permission.

Errors and inaccuracies

Our goal is to provide complete, accurate, up-to-date information on our Web site. Unfortunately, it is not possible to ensure that any Web site is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions -- including after an order has been submitted -- and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause.

Disclaimer of Liability 

We make no representations or warranties, express or implied, with respect to this web site. Its content, and the information and services available on or through it, are provided "as is." Except as otherwise provided under applicable laws, we and our affiliates will not be liable for any damages whatsoever arising out of or related to the use of this web site.

Acceptable Law

By visiting our web site, you agree that the laws of the State of California will govern these Terms of Use and any dispute of any sort that might arise, without regard to principles of conflict of law.

No Confidentiality

Except for information necessary to place an order, any comments or other submissions sent to us will be deemed non-confidential, and shall be the property of 27 Miles Malibu., including worldwide rights in all intellectual properties. 

Why register with 27 Miles Malibu?

Registering enables you to use our personalized features which make your shopping easier. Returning customers, who have already completed the registration process, can simply sign-in and their default shipping address will appear automatically in shipping screens when a purchase is made. Registered customers may access their existing account to reprint invoices, check on the status of orders and review their order history.

Your information will be securely store by us.

How do I register?

Click the "My Account" link at the top right side of our site.

Enter your email address.

Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How much is my shipping?

Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information. Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

How do I sign-in to my existing account?

You may sign in to the site by clicking "My Account " from the navigation bar at the top of the page. You will also be prompted to sign-in when you attempt to access a feature (we do not require registration) that requires you to be registered, such as Checkout. When you select one of these features, you will be taken to a page where you can enter your email address and password to sign in.

How do I modify billing and shipping Information?

To enter or modify billing or shipping settings, select "My Account" from the navigation bar at the top of the page. Once you sign in, you'll find your Account Management Screen. Under the Personal Info Category choose "Manage your shipping address" or "Manage your billing address" to modify.

Add/Modify/Delete Credit Card Information

To enter or modify billing or shipping settings, select "My Account" from the navigation bar at the top of the page. Once you sign in, you'll find your Account Management Screen. Under the Payment Settings Category, select the "Edit or delete a debit / credit card" option. To add a card, simply enter your card information. At the bottom you have the option to select this card as the default for easy check-out.

Select or Modify the Default Credit Card

To the right of your list of saved credit cards, use the Default Billing Card checkbox to designate which card you want to serve as your default-billing card. The default credit card information will appear automatically in the billing screens when you make a purchase. (You will still be able to manually choose other available cards from the pull-down menu.)

How do I change my password?

Select "My Account" from the navigation bar at the top of the page. Once you sign in, you'll find your Account Management Screen. Under the Personal Settings Category select "Change my email address or password" to modify.

What if I forgot my password?

If you are attempting to log into 27MilesMalibu.com and cannot recall your password, select "Forget your password?" at the bottom of the Sign In screen. Type in the email address you used to sign up with us and your password will be emailed securely to you within minutes.